Home — SafeHaven Counselling (DRAFT)

"Change begins with the courage to ask for help."

— Jerusha C. Thomas, SafeHaven Counselling

Are you coping on the outside, but struggling underneath?

You're managing your responsibilities, showing up, keeping it together. But underneath, something just feels off.

Maybe it's anxiety that won't settle, or a constant feeling of restlessness. A heaviness you keep pushing through. Relationship patterns that repeat. A loss you have not fully had space to grieve. Or a quiet sense that the way you learned to survive is no longer the way you want to live. Perhaps you don't even have the words for it yet — and that's okay.

Counselling offers a safe space to slow down, make sense of what you have been carrying, and respond to yourself with greater clarity, compassion, and care — without judgment and at your pace.

Anxiety & PanicDepression & BurnoutSelf-Worth & Identity LonelinessGrief & LossTrauma & Childhood Experiences Relationship & Family PatternsLife & Career Transitions Workplace StressCareer Direction

You don't have to navigate this alone.

Where We Meet

In person or online

(This section currently has no location cards on the live page — heading only, as found.)

Getting Started

How it works

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In Person

Ara Damansara

Centum Office Suites, Ara Damansara, Petaling Jaya. Sessions are available by appointment.

The full unit details and arrival instructions will be provided upon confirmation of your appointment.

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Online

Malaysia & Singapore

Online counselling is available for clients in Malaysia and Singapore, subject to suitability for online counselling.

By appointment only. English & Bahasa Malaysia.

Book or reach out

Take the first step. Choose an available session through the booking link, or send a WhatsApp message to arrange a complimentary 15-minute video consultation.

Confirm your appointment

Complete payment within 24 hours, upload your payment receipt, and submit the required pre-session forms through SafeTalk.

Begin your counselling journey

Attend your session online or in person, at your pace.

Interested but unsure where to start? Reach out and let's talk it through.

FAQ

Questions you might have

What can I expect from the first session?

The first session is a chance for us to get to know each other. I'll ask about what brought you here, what's been going on, and what you're hoping to get from counselling. You don't need to have everything figured out before you come — just showing up is enough. By the end, we'll have a clearer picture of how we might work together.

Is everything I share confidential?

Yes. What you share in sessions stays between us. Confidentiality has a small number of legal exceptions — specifically if there is a serious risk of harm to yourself or others. I will always explain these limits clearly before we begin.

How many sessions will I need?

This varies from person to person. Some people attend around 3–5 sessions for a focused concern, while others work over 6–8 sessions or longer when they are exploring recurring patterns or more complex experiences. We will review our work regularly so that you have a clear sense of where we are and where we are heading. You are never locked into a fixed number of sessions.

How do I book a session?

You can book directly through the booking link on this website by clicking Book a Session. From there, you can choose your session slot, confirm your payment, and complete your forms — all in one place. Alternatively, you may reach out to me via WhatsApp by clicking Reach Out to Jerusha if you would like to ask a question or book a 15-minute online consultation before scheduling a full session.

How do I make payment?

Payment instructions are provided through SafeTalk after you select an appointment. Payment must be completed within 24 hours to secure the appointment. Payment can be made by bank transfer or DuitNow QR.

What is your cancellation policy?

I ask for at least 48 hours notice if you need to cancel or reschedule. Late cancellations and missed sessions may be charged at the full session rate.

Is online counselling as effective as in-person?

Online counselling can be a helpful and accessible option for many concerns. What matters most is the therapeutic relationship, the suitability of the setting, and whether you feel able to engage safely and comfortably. If I have concerns that online counselling may not be suitable for your current needs, I may recommend in-person sessions or discuss other appropriate support options with you.

I'm not sure if counselling is right for me. How do I know?

If something has been weighing on you — even if you can't fully name it yet — that's reason enough to reach out. You don't need to be in crisis to benefit from counselling. Many of my clients come in functioning well on the outside but knowing something needs to shift. That's exactly who this space is for.

Need Urgent Support?

SafeHaven Counselling is not a crisis or emergency service. If you are in immediate danger or require urgent support, please contact the appropriate emergency or support service in your location.

Malaysia — Emergency services: 999 · Befrienders KL: 03-7627 2929 (24 hours daily) · Talian Kasih: 15999 (24/7)

Singapore — National Mindline: 1771 (24/7) · Emergency services: 995 / 999